Check the promotions page for more discounts

Returns and Exchanges

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us by filling the return request form within your account. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@sultanstore.us

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Policy on Returns and Exchanges

1- Pack all the items in the original packing. Items bought as sets must be returned in sets.
2- Fill in the return request form attached to the order.
3- Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
8301 Brook Water Dr #427
Fort Worth, TX 76120
5- After you have sent the parcel, please inform us of that by sending an email to sales@sultanstore.us.
 
 
 
Our return and refund policy is described above. 

- FAQ -

How do I file a return request?
Support
You can file a return request from your ShopClues account.
Use the following steps: Sign In -> My Orders -> Request Return
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by ShopClues.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by ShopClues.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
Which categories are not eligible for returns/ replacement?
Support
Categories not eligible for returns are as follows :
Category

Item's that cant be returned:

Food

Automotive

Drinks

Car perfume

Baby care

Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes

Beauty

Make up, skin care, hair care and personal care products

Eyewear

Contact Lens

Garden

Seeds and Live plants

Grocery and Gourmet

Fashion

Lingerie and innerwear, socks and stockings

Music, Software and Gaming

Sports & Health

Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care
Under what conditions returns/ replacement request will not be accepted?
Support
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions
Under what conditions can I return/ replace my product?
Support
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
What is the return terms ?
Admin Admin
Check the retuerns terms here.
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